Shipping Policy

At Pasivam, every order is packed with care and attention. Since we operate as a small, independent brand, we truly appreciate your patience and support.

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Order Processing

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All orders are processed within 1–3 business days after confirmation. As each product is handled personally, slight delays may occur during high order volumes.

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Shipping Timeline

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Once dispatched, delivery usually takes 3–7 business days, depending on your location. Remote areas may require additional time.

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Shipping Charges

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Shipping charges, if applicable, will be calculated and displayed at checkout.

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Order Tracking

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After your order is shipped, you will receive a tracking link via email or WhatsApp to monitor your delivery status.

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Delays

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While we strive to deliver on time, unforeseen circumstances such as weather conditions, courier delays, or public holidays may affect delivery timelines.

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Damaged or Lost Packages

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If your order arrives damaged or gets lost in transit, please contact us within 48 hours of delivery. We will do our best to resolve the issue quickly.

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Incorrect Address

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Please ensure your shipping address is correct while placing the order. Pasivam will not be responsible for orders delivered to incorrect addresses provided by the customer.

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Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. Pasivam takes no responsibility for goods signed by an alternative person.